Refund policy

## Refund Policy

Every fixture I sell is one of a kind and has been restored by hand. I want you to be happy with it, and I also can't absorb round-trip freight on a chandelier. Here's how returns work.

**Restored fixtures**

You have 7 days from delivery to let me know you'd like to return a fixture. To be eligible, it must be unused, uninstalled, and in the same condition it arrived in, packed in the original box and packing materials. Please keep the box until you're sure.

Return shipping is the buyer's responsibility, and the original shipping charge is not refunded. Once the fixture arrives back here and I've confirmed its condition, I'll issue a refund to your original payment method within 5 business days. No restocking fee.

**Parts, wiring, and hardware**

Unopened and unused parts can be returned within 30 days for a full refund of the item price. Cut-to-length wire, custom-fabricated pieces, and anything installed are not returnable.

**Custom and commissioned work**

Custom fabrication, restoration performed on your own fixture, and made-to-order pieces are final sale. I'll always discuss scope and cost with you before starting work.

**Damaged on arrival**

See the shipping policy below. Damage in transit is handled as a claim, not a return — don't ship it back to me.

**Something wrong with the work**

If a socket fails, a wire comes loose, or something I did doesn't hold up, contact me. I stand behind my rewires and I'd rather fix it than argue about it.

Questions before you buy? Email theo@theoslamplab.com. I'd rather answer twenty questions than have a fixture come back.