Shipping policy

## Shipping Policy

**Handling time**

Fixtures are boxed and weighed before they're ever listed, so they ship quickly — usually within [2–3] business days of your order. You'll get tracking as soon as it's out.

**How fixtures ship**

Chandeliers and larger fixtures ship disassembled if possible. Arms come off the body, glass shades are wrapped individually, and chain and canopy are packed separately. It travels better that way and it keeps the box small enough to avoid oversize freight charges.

Assembly is straightforward and I include notes on how it goes back together. If you'd rather it arrive assembled, email me before ordering and we'll talk about crating.

**Shipping cost**

The rate you see at checkout is based on the actual measured weight and box dimensions of that specific fixture — not an estimate. What you're quoted is what it costs.

**Local pickup and installation**

I'm in the [Hudson Valley, New York]. Pickup is free, and I'm available for installation within roughly [__] miles. Email before ordering to arrange it.

**Damaged in transit**

Old glass and long freight routes don't always agree. If your fixture arrives damaged, here's what to do:

1. **Photograph the box before you unpack it** — all sides, including any crushing or punctures.
2. **Photograph the damage** and the packing material inside.
3. **Email me within 48 hours** of delivery at theo@theoslamplab.com.

I'll file the carrier claim and make it right. I can't do either without those photos, so please take them before anything gets thrown away.

**International**

[Not currently shipping outside the United States. / Contact me before ordering — duties and taxes are the buyer's responsibility.